Notes from the room
How teams work with agents, what we are building and what we learn from the people using it.
Engineering
How we ran a five-day migration with three people and two agents
A step-by-step look at the billing migration that taught us how shared sessions should work.
Luis Marín
Ideas
Handoffs are the hardest part of working with agents
Starting a run is easy. Passing it to someone else without losing the thread is where teams struggle.
Theo Laurent
Product
Designing notes the agent will actually read
How we made step-level notes the main way teams steer a running agent.
Maya Chen
Customers
What a support team learned from watching agents live
Halcyon Labs moved ticket triage into shared sessions. Here is what changed for their leads.
Dana Okafor
Product
Permissions for teams that share an agent
Watch, steer and own: a simple model for who can do what in a session.
Luis Marín